Southwest Airlines: My brother and I both booked the same flights f...

A Southwest Airlines customer review by GetHuman user ~elizabeth lee white from November 25th, 2017

Background on ~elizabeth lee white's case

GetHuman: ~elizabeth lee white - can you tell our other Southwest Airlines customers when your case took place?
~elizabeth lee white: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~elizabeth lee white: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~elizabeth lee white a list of common Southwest Airlines problems
~elizabeth lee white: "Baggage problem" was why I was trying to call.

~elizabeth lee white's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elizabeth lee white: My brother and I both booked the same flights for round trip to STL at Xmas and both our accounts were charged. Your customer service person hung up on me before I could even explain anything!
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~elizabeth lee white: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elizabeth lee white: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~elizabeth lee white: For that I would say three out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~elizabeth lee white: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elizabeth lee white taken from his Southwest Airlines customer service problem that occurred on November 23rd, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews
Southwest Airlines ReviewsSouthwest Airlines's Phone NumberAll Southwest Airlines contact infoGeneral Southwest Airlines customer service info
~elizabeth lee white's Southwest Airlines Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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