Southwest Airlines: On hold forever, then answered but not talked t...
A Southwest Airlines customer review by GetHuman user ~fast freddie from November 26th, 2017
Background on ~fast freddie's case
GetHuman: ~fast freddie - can you tell our other Southwest Airlines customers when your case took place?
~fast freddie: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~fast freddie a list of common Southwest Airlines problems)
~fast freddie: "Question About A Booking" was why I was trying to call.
~fast freddie's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fast freddie: On hold forever, then answered but not talked to, then put on a sort of hold as now a busy signal and then the phone was hung up on their end!
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~fast freddie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fast freddie: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~fast freddie: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~fast freddie: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fast freddie taken from his Southwest Airlines customer service problem that occurred on November 17th, 2017.