Southwest Airlines: Over an hour on hold, and still waiting. If the...
A Southwest Airlines customer review by GetHuman user ~Adrik Thorsen from November 27th, 2017
Background on ~Adrik Thorsen's case
GetHuman: ~Adrik Thorsen - can you tell our other Southwest Airlines customers when your case took place?
~Adrik Thorsen: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Adrik Thorsen a list of common Southwest Airlines problems)
~Adrik Thorsen: "Refund a Charge" was why I was trying to call.
~Adrik Thorsen's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adrik Thorsen: Over an hour on hold, and still waiting. If they'd provide numbers to their local ticket counters instead it'd be more useful. Great airline, horrible customer service.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Adrik Thorsen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adrik Thorsen: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Adrik Thorsen: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Adrik Thorsen: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adrik Thorsen taken from his Southwest Airlines customer service problem that occurred on November 19th, 2017.