Southwest Airlines: Second try, never picked up after ** mins.*Very...
A Southwest Airlines customer review by GetHuman user ~Reluctant Patient from November 28th, 2017
Background on ~Reluctant Patient's case
GetHuman: ~Reluctant Patient - can you tell our other Southwest Airlines customers when your case took place?
~Reluctant Patient: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Reluctant Patient a list of common Southwest Airlines problems)
~Reluctant Patient: "Missing item" was why I was trying to call.
~Reluctant Patient's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reluctant Patient: Second try, never picked up after ** mins.*Very time sensitive request, even attempted a direct number of customer relations *x, no call back from her either.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Reluctant Patient: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reluctant Patient: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Reluctant Patient: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Reluctant Patient: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reluctant Patient taken from his Southwest Airlines customer service problem that occurred on November 21st, 2017.