Southwest Airlines: my flight was out of pensacola to detroit on th...
A Southwest Airlines customer review by GetHuman user GetHuman-276627 from November 21st, 2017
Background on GetHuman-276627's case
GetHuman: GetHuman-276627 - can you tell our other Southwest Airlines customers when your case took place?
GetHuman-276627: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-276627 a list of common Southwest Airlines problems)
GetHuman-276627: "Baggage problem" was why I was trying to call.
GetHuman-276627's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-276627: my flight was out of pensacola to detroit on the **th Blake was about a hour late and the plane broke down it had to be pushed back in repaired the plane got into Nashville for some reason other than me on a plane to New Baltimore and I'm sitting in a Airport at * o'clock in the morning nowhere to sleep have not told anything I assume that they were going to take care of me at this point nobody was here now I have to stay up all night I'm late for my *** flight very very disappointed when I called customer service they were unavailable
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
GetHuman-276627: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-276627: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
GetHuman-276627: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
GetHuman-276627: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-276627 taken from his Southwest Airlines customer service problem that occurred on November 16th, 2017.