Southwest Airlines: there was no response, no music. could not tell...
A Southwest Airlines customer review by GetHuman user ~no longer thrilled from November 25th, 2017
Background on ~no longer thrilled's case
GetHuman: ~no longer thrilled - can you tell our other Southwest Airlines customers when your case took place?
~no longer thrilled: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~no longer thrilled a list of common Southwest Airlines problems)
~no longer thrilled: "Question About A Booking" was why I was trying to call.
~no longer thrilled's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no longer thrilled: there was no response, no music. could not tell if i was even 'connected'. had both land-line phone and cell on at once. now am trying again, using 'operator', idid get musin for about ** seconds. now, nothing. am i still connected*****
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~no longer thrilled: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no longer thrilled: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~no longer thrilled: For that I would say four out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~no longer thrilled: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no longer thrilled taken from his Southwest Airlines customer service problem that occurred on November 18th, 2017.