Southwest Gas - Southern California: The rep. would not be flexible when trying to g...
A Southwest Gas - Southern California customer review by GetHuman user GetHuman-209640 from October 31st, 2017
Background on GetHuman-209640's case
GetHuman: GetHuman-209640 - can you tell our other Southwest Gas - Southern California customers when your case took place?
GetHuman-209640: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to Southwest Gas - Southern California, and if so, how?
GetHuman: And which of these common Southwest Gas - Southern California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-209640 a list of common Southwest Gas - Southern California problems)
GetHuman-209640: "Meter reading" was why I was trying to call.
GetHuman-209640's review of Southwest Gas - Southern California customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Gas - Southern California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-209640: The rep. would not be flexible when trying to get gas turned on. We live in an apt complex, and it's gated, and the drivers just show up, and do not call manager to get in. The gas company expects us to wait from *:** to *:** outside the gate to let them in. They refuse to call customer who can contact manager to let them in. The reps. are rude, and make comments too.
GetHuman: Let's quantify your experience contacting Southwest Gas - Southern California. On a scale of 1 to 5, how easy is it go get help on a Southwest Gas - Southern California problem?
GetHuman-209640: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-209640: I'd give them a one out of five on communication.
GetHuman: And what about Southwest Gas - Southern California's ability to quickly and effectively address your problem?
GetHuman-209640: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Gas - Southern California customers?
GetHuman-209640: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Gas - Southern California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-209640 taken from his Southwest Gas - Southern California customer service problem that occurred on October 27th, 2017.