Spirit Air: Had a question about bringing a guitar. Had to...
A Spirit Air customer review by GetHuman user ~guitar traveler from November 16th, 2017
Background on ~guitar traveler's case
GetHuman: ~guitar traveler - can you tell our other Spirit Air customers when your case took place?
~guitar traveler: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~guitar traveler a list of common Spirit Air problems)
~guitar traveler: "Missing item" was why I was trying to call.
~guitar traveler's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~guitar traveler: Had a question about bringing a guitar. Had to speak with a supervisor because the person could not answer my simple question. The supervisor was great. They were both in the Philippines. The instructions above worked perfect and I got right through!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~guitar traveler: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~guitar traveler: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~guitar traveler: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~guitar traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~guitar traveler taken from his Spirit Air customer service problem that occurred on November 13th, 2017.