Spirit Air: I and every single, frequent-flying friends and...
A Spirit Air customer review by GetHuman user ~Tipico Moderno from November 16th, 2017
Background on ~Tipico Moderno's case
GetHuman: ~Tipico Moderno - can you tell our other Spirit Air customers when your case took place?
~Tipico Moderno: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Tipico Moderno a list of common Spirit Air problems)
~Tipico Moderno: "Refund a Charge" was why I was trying to call.
~Tipico Moderno's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tipico Moderno: I and every single, frequent-flying friends and family member will never, ever use, recommend, speak decently of, or even think any civil thoughts about, let alone book with Spirit Airlines or any other airline that adopts Spirit's marketing bait-n-switch* deceptive, predatory, rude, attempt-to-humiliate-the-customer practices.**I will always point this out whenever anyone I even vaguely hear of, is planning a flight.**You are laughably known far and wide as the "Most Hated Airline in the Skies".
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Tipico Moderno: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tipico Moderno: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Tipico Moderno: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Tipico Moderno: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tipico Moderno taken from his Spirit Air customer service problem that occurred on November 12th, 2017.