Spirit Air: I waited approx * min on the phone after I pres...
A Spirit Air customer review by GetHuman user ~Tommy Tone from November 26th, 2017
Background on ~Tommy Tone's case
GetHuman: ~Tommy Tone - can you tell our other Spirit Air customers when your case took place?
~Tommy Tone: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Tommy Tone a list of common Spirit Air problems)
~Tommy Tone: "Special Request" was why I was trying to call.
~Tommy Tone's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tommy Tone: I waited approx * min on the phone after I pressed * then * to speak to a cust. ser. rep. I wanted a credit for the $* fare club renewal charge. She took care of it right away. Wow, I thought I'd be waiting an hour!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Tommy Tone: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tommy Tone: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Tommy Tone: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Tommy Tone: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tommy Tone taken from his Spirit Air customer service problem that occurred on November 19th, 2017.