Spirit Air: IT IS IMPOSSIBLE TO REACH A PERSON * WEB SITE N...
A Spirit Air customer review by GetHuman user ~VERY UNHAPPY from November 19th, 2017
Background on ~VERY UNHAPPY's case
GetHuman: ~VERY UNHAPPY - can you tell our other Spirit Air customers when your case took place?
~VERY UNHAPPY: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~VERY UNHAPPY a list of common Spirit Air problems)
~VERY UNHAPPY: "Flight delayed" was why I was trying to call.
~VERY UNHAPPY's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VERY UNHAPPY: IT IS IMPOSSIBLE TO REACH A PERSON * WEB SITE NOT USER FRIENDLY TO APPLY CERTIFICATE NUMBER TO REDEEM BONUS MILES
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~VERY UNHAPPY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VERY UNHAPPY: I'd give them a five out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~VERY UNHAPPY: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~VERY UNHAPPY: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VERY UNHAPPY taken from his Spirit Air customer service problem that occurred on November 17th, 2017.