Spirit Air: My sister was raped and we had to delay her fli...
A Spirit Air customer review by GetHuman user ~Christie Fox from November 24th, 2017
Background on ~Christie Fox's case
GetHuman: ~Christie Fox - can you tell our other Spirit Air customers when your case took place?
~Christie Fox: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Christie Fox a list of common Spirit Air problems)
~Christie Fox: "Change flight" was why I was trying to call.
~Christie Fox's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christie Fox: My sister was raped and we had to delay her flight so she could appear in court. They wouldn't just set he flight to a new day without charging her more money
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Christie Fox: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christie Fox: I'd give them a five out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Christie Fox: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Christie Fox: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christie Fox taken from his Spirit Air customer service problem that occurred on November 17th, 2017.