Spirit airlines representatives have three answ...
A Spirit Air customer review by GetHuman user ~Craig K from November 27th, 2017
Background on ~Craig K's case
GetHuman: ~Craig K - can you tell our other Spirit Air customers when your case took place?
~Craig K: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Craig K a list of common Spirit Air problems)
~Craig K: "Make a booking" was why I was trying to call.
~Craig K's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Craig K: Spirit airlines representatives have three answers for ever scenario that is brought to their attention, **. I'm real sorry.**. I understand.**. That is not spirit airlines policy to refund you anything..... Except the initial cost of the flight.* Worst customer service communication I have ever encountered. In my situation everything that I asked of them because of a flight cancellation (due to weather?) was one of the three above answers. I lost two days hotel stay, two days rental car, assigned seating on canceled flight which was not transferable to new flight as well as the hour plus drive back and forth to the airport and the * hours that I waited at the airport due to delays before the cancellation notice was given for the said flight. I waited on hold for just under * hours in all calling the inept customer service representatives and their supervisors. All around the worst airline experience I have EVER encountered encountered in all my years of flying.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Craig K: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Craig K: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Craig K: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Craig K: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Craig K taken from his Spirit Air customer service problem that occurred on November 22nd, 2017.