Spirit Air: Spirit appears to be a new business model I sup...
A Spirit Air customer review by GetHuman user ~Annoyed beyond limit from November 20th, 2017
Background on ~Annoyed beyond limit's case
GetHuman: ~Annoyed beyond limit - can you tell our other Spirit Air customers when your case took place?
~Annoyed beyond limit: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed beyond limit a list of common Spirit Air problems)
~Annoyed beyond limit: "Refund a Charge" was why I was trying to call.
~Annoyed beyond limit's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed beyond limit: Spirit appears to be a new business model I suppose. Discount the price below the industry average, discount the customer service, eliminate live help, annoy the **** of your customers, and enjoy watching your business thrive and stock price go up, meanwhile keep smiling all the way to bank. What a concept. I canceled my reservation a week ago, and they still have not credited my account and there is no way to find out when and if they are going to do it. This is simply outrageous. And no one is listening, of course. This is spirit! When you dial their "secret service" number you hear the routine "This call maybe monitored for quality service!" message!!! How ridiculous, they are monitoring the quality of their own pre-recorded messages!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Annoyed beyond limit: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed beyond limit: I'd give them a three out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Annoyed beyond limit: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Annoyed beyond limit: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed beyond limit taken from his Spirit Air customer service problem that occurred on November 12th, 2017.