Spirit Air: The woman I spoke to was very polite but extrem...
A Spirit Air customer review by GetHuman user ~Please Listen Carefully from November 21st, 2017
Background on ~Please Listen Carefully's case
GetHuman: ~Please Listen Carefully - can you tell our other Spirit Air customers when your case took place?
~Please Listen Carefully: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Please Listen Carefully a list of common Spirit Air problems)
~Please Listen Carefully: "Change flight" was why I was trying to call.
~Please Listen Carefully's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Please Listen Carefully: The woman I spoke to was very polite but extremely unhelpful. It seemed like she had a script in front of her to read instead of actually listening to and understanding my problem. When I told her I had been searching for flights on sites like kayak, orbitz, expedia, etc and kept finding flight after flight on Spirit Airlines. Without fail, when I tried to book one, it was no longer available. Searching Spirit.com showed that NO FLIGHTS were available at all, no matter how I changed the dates and airports. At the very least I hoped for an "I'm sorry about the misinformation, unfortunately, there are no flights." Instead I got "we are working on a real-time basis." as if the problem was that every single flight combination was suddenly being booked up in front of my eyes. I am more frustrated now than I was before.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Please Listen Carefully: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Please Listen Carefully: I'd give them a three out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Please Listen Carefully: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Please Listen Carefully: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Please Listen Carefully taken from his Spirit Air customer service problem that occurred on November 16th, 2017.