Spirit Air: This is awfulllllll. I have been trying to cal...
A Spirit Air customer review by GetHuman user ~Upset person from November 15th, 2017
Background on ~Upset person's case
GetHuman: ~Upset person - can you tell our other Spirit Air customers when your case took place?
~Upset person: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset person a list of common Spirit Air problems)
~Upset person: "Special Request" was why I was trying to call.
~Upset person's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset person: This is awfulllllll. I have been trying to call them to hold a flight, now i finally get them the prices has gone sky high. And still i have to add bags to that.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Upset person: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset person: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Upset person: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Upset person: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset person taken from his Spirit Air customer service problem that occurred on November 11th, 2017.