Spirit Air: Untrained Frowns
A Spirit Air customer review by GetHuman user GetHuman-natigre from November 29th, 2017
Background on GetHuman-natigre's case
GetHuman: GetHuman-natigre - can you tell our other Spirit Air customers when your case took place?
GetHuman-natigre: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-natigre a list of common Spirit Air problems)
GetHuman-natigre: "Make a booking" was why I was trying to call.
GetHuman-natigre's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-natigre: Untrained Frowns
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-natigre: Medical emergency on the flight with a passenger and the flight attendants watched as the man was having a seizure. His wife was calling out for help and they stood there. The whole front of the aircraft was in a panic and they didn't have the necessary skills to attend to the passenger. Pathetic. I won't put my life back in their hands. Or my money for that matter. A $*** flight ended up being *** in the end with all the hidden fees and charges. Pitiful service as well. They must pay their employees **** too because everyone had an attitude like they hated their job. I'll be spending the extra $** to fly with friendly smiles and well trained personnel from here on out. *st and last time being cheap. It doesn't make it worth my time or my life.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
GetHuman-natigre: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-natigre: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
GetHuman-natigre: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
GetHuman-natigre: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-natigre taken from his Spirit Air customer service problem that occurred on November 26th, 2017.