Spirit Air: Worst Customer Service. Charged my credit card...
A Spirit Air customer review by GetHuman user ~the mom from November 26th, 2017
Background on ~the mom's case
GetHuman: ~the mom - can you tell our other Spirit Air customers when your case took place?
~the mom: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~the mom a list of common Spirit Air problems)
~the mom: "Flight Inquiry" was why I was trying to call.
~the mom's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the mom: Worst Customer Service. Charged my credit card $**.** for another person and I can't speak to any one to resolve the problem. Why is spirit still in business. Rip OFF airlines!!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~the mom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the mom: I'd give them a four out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~the mom: For that I would say three out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~the mom: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the mom taken from his Spirit Air customer service problem that occurred on November 24th, 2017.