Spirit Air: Worst in my experience. I was on hold for ** mi...
A Spirit Air customer review by GetHuman user ~WorstInMyExperience from November 17th, 2017
Background on ~WorstInMyExperience's case
GetHuman: ~WorstInMyExperience - can you tell our other Spirit Air customers when your case took place?
~WorstInMyExperience: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~WorstInMyExperience a list of common Spirit Air problems)
~WorstInMyExperience: "Flight Inquiry" was why I was trying to call.
~WorstInMyExperience's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WorstInMyExperience: Worst in my experience. I was on hold for ** minutes my *st call* got an agent that could not help me. My wife's flight was delayed such that she could get home at the earliest * days late, and up to * days late. They considered this to be an accommodation for their delayed flight. I politely tried to explain that my wife had to be at work the next day - her boss had specifically declined leave requested for that day due to a company event, so it just looks horrible there, too. The * day late option flies my wife & **-month old daughter into Florida, then South Carolina, and we live in Arlington, VA - I would have to pick them up in Myrtle Beach. Or she could stay in Florida for * days & fly to Baltimore (and miss another day of work on top of the first one). No offer to cover *-* additional days due to their delay. No offer to cover * extra trips to*from the airport (*$** each). No offer to cover my miles driving to*from South Carolina from the DC area, even though that is less expens
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~WorstInMyExperience: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WorstInMyExperience: I'd give them a five out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~WorstInMyExperience: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~WorstInMyExperience: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WorstInMyExperience taken from his Spirit Air customer service problem that occurred on November 14th, 2017.