Spirit Air: i never got thru to a human. i gave up. worst...
A Spirit Air customer review by GetHuman user ~horribleexperience from November 20th, 2017
Background on ~horribleexperience's case
GetHuman: ~horribleexperience - can you tell our other Spirit Air customers when your case took place?
~horribleexperience: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~horribleexperience a list of common Spirit Air problems)
~horribleexperience: "Complaint" was why I was trying to call.
~horribleexperience's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~horribleexperience: i never got thru to a human. i gave up. worst airline i ever flew. never again. the wait area in ft.lauderdale looked like an overcrowded zoo. all seats were taken and you could not walk the aisle between the seated persons as their legs took up all the room. it was a zoo. no customer service online or by phone at all. paying for a seat on the airplane? paying for carry on luggage? what a joke.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~horribleexperience: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~horribleexperience: I'd give them a three out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~horribleexperience: For that I would say four out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~horribleexperience: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~horribleexperience taken from his Spirit Air customer service problem that occurred on November 17th, 2017.