spirit airlines you guys are the biggest joke o...
A Spirit Air customer review by GetHuman user ~lasttimewithspirit from November 19th, 2017
Background on ~lasttimewithspirit's case
GetHuman: ~lasttimewithspirit - can you tell our other Spirit Air customers when your case took place?
~lasttimewithspirit: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~lasttimewithspirit a list of common Spirit Air problems)
~lasttimewithspirit: "Update Reservation" was why I was trying to call.
~lasttimewithspirit's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lasttimewithspirit: spirit airlines you guys are the biggest joke of an airline that i have ever ******* had to deal with. Called every number on the internet for spirit air and after waiting over an hour and a half yall put a person that can barely speak english on the phone so i got no where. Yall really should try a little harder to help out customers that pay a fortune to fly with you. Thanks a lot for sucking so bad.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~lasttimewithspirit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lasttimewithspirit: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~lasttimewithspirit: For that I would say two out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~lasttimewithspirit: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lasttimewithspirit taken from his Spirit Air customer service problem that occurred on November 12th, 2017.