Spirit Air: they set there phones to run in circles so you...
A Spirit Air customer review by GetHuman user ~mark harvey from November 20th, 2017
Background on ~mark harvey's case
GetHuman: ~mark harvey - can you tell our other Spirit Air customers when your case took place?
~mark harvey: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~mark harvey a list of common Spirit Air problems)
~mark harvey: "Refund a Charge" was why I was trying to call.
~mark harvey's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mark harvey: they set there phones to run in circles so you cannot talk to an agent, and the whole time you are waiting you are being charged a rate as its not toll free!!!!
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~mark harvey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mark harvey: I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~mark harvey: For that I would say four out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~mark harvey: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mark harvey taken from his Spirit Air customer service problem that occurred on November 17th, 2017.