Sports Illustrated: She was unable to help me with my problem and s...
A Sports Illustrated customer review by GetHuman user GetHuman-197153 from November 25th, 2017
Background on GetHuman-197153's case
GetHuman: GetHuman-197153 - can you tell our other Sports Illustrated customers when your case took place?
GetHuman-197153: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Sports Illustrated, and if so, how?
GetHuman: And which of these common Sports Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197153 a list of common Sports Illustrated problems)
GetHuman-197153: "None of those really matches why I wanted to call Sports Illustrated that day." was why I was trying to call.
GetHuman-197153's review of Sports Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Sports Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197153: She was unable to help me with my problem and said my request wasn't an option. :* My husband is a diehard Chicago fan, but we now live in MO. He would like to receive the Chicago area covers on his subscription, but we were told "no", that it is not an option. - VERY DISAPPOINTED!!!! We believe you should have the right to choose which area covers you receive. It shouldn't be that hard to sign up for the area where your favorite teams play! ...FRUSTRATED AND UNHAPPY!
GetHuman: Let's quantify your experience contacting Sports Illustrated. On a scale of 1 to 5, how easy is it go get help on a Sports Illustrated problem?
GetHuman-197153: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197153: I'd give them a five out of five on communication.
GetHuman: And what about Sports Illustrated's ability to quickly and effectively address your problem?
GetHuman-197153: For that I would say two out of five.
GetHuman: And finally- any advice for other Sports Illustrated customers?
GetHuman-197153: Call them early in the day or late. Don't forget any personal or account information you might need for Sports Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197153 taken from his Sports Illustrated customer service problem that occurred on November 16th, 2017.