Sprint Airave: its difficult and not efficient to not be able...

A Sprint Airave customer review by GetHuman user ~cflores from November 27th, 2017

Background on ~cflores's case

GetHuman: ~cflores - can you tell our other Sprint Airave customers when your case took place?
~cflores: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Sprint Airave, and if so, how?
~cflores: I used the 855-231-5471 number I found for on the GetHuman Sprint Airave customer phone number page I was on: Sprint Airave Customer Service Phone Number
GetHuman: And which of these common Sprint Airave customer issues best describes the reason you wanted to talk to them?
(Shows ~cflores a list of common Sprint Airave problems)
~cflores: "Overcharge/Strange charge" was why I was trying to call.

~cflores's review of Sprint Airave customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint Airave customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cflores: its difficult and not efficient to not be able to use the same airave if there is another sprint customer in the household that needs its use. Reguardless if the original purchase was on another account.
GetHuman: Let's quantify your experience contacting Sprint Airave. On a scale of 1 to 5, how easy is it go get help on a Sprint Airave problem?
~cflores: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cflores: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Airave's ability to quickly and effectively address your problem?
~cflores: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint Airave customers?
~cflores: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Airave to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cflores taken from his Sprint Airave customer service problem that occurred on November 19th, 2017.

Sprint Airave

4.75 of 5 stars | 60 reviews

~cflores's Sprint Airave Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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