Sprint Corporate Care: I have had the worst experience in dealing with...
A Sprint Corporate Care customer review by GetHuman user ~#newattcustomerin5days from November 18th, 2017
Background on ~#newattcustomerin5days's case
GetHuman: ~#newattcustomerin5days - can you tell our other Sprint Corporate Care customers when your case took place?
~#newattcustomerin5days: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~#newattcustomerin5days a list of common Sprint Corporate Care problems)
~#newattcustomerin5days: "Warranty Claim" was why I was trying to call.
~#newattcustomerin5days's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~#newattcustomerin5days: I have had the worst experience in dealing with Sprint Technical Support. I have the Epic *G Touch Galaxy S II and within * week I've had my phone replaced * times, charging adapter and cable replaced *x, battery *x! Each phone having the same issue where the phone overheats and no longer charges the battery! Their replacement policy ***** hard! Instead of recognizing that the model is defective and replacing it with the next model in line, they continue to replace it with the same defective model!!!!!! When does it become just a good customer service decision to make it right for the customer!
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~#newattcustomerin5days: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~#newattcustomerin5days: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~#newattcustomerin5days: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~#newattcustomerin5days: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~#newattcustomerin5days taken from his Sprint Corporate Care customer service problem that occurred on November 14th, 2017.