Sprint Corporate Care: I've been calling customer service since last m...
A Sprint Corporate Care customer review by GetHuman user ~Furious Customer from November 24th, 2017
Background on ~Furious Customer's case
GetHuman: ~Furious Customer - can you tell our other Sprint Corporate Care customers when your case took place?
~Furious Customer: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Furious Customer a list of common Sprint Corporate Care problems)
~Furious Customer: "Technical support" was why I was trying to call.
~Furious Customer's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Furious Customer: I've been calling customer service since last month because the coverage in the San Diego area is really awful. After multiple escalations and headaches their conclusion was that my phone was the real issue, so then I explained that both my wife and I have the same exact problem and recently upgraded phones (Iphone *s), when I threatened to cancel their service they said ''Ok Sr. you have to pay the ETF (early termination fee( $*** dlls'' and I flipped out since I was cancelling for getting a crappy service not for other reason. Bottom line I ended up switching over to Verizon and they basically paid off the ETF and we're much happier with Verizon now.**DO NOT SIGN UP A CONTRACT WITH SPRINT (AWFUL SERVICE, CUSTOMER SERVICE, ETC.)
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Furious Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Furious Customer: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Furious Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Furious Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Furious Customer taken from his Sprint Corporate Care customer service problem that occurred on November 19th, 2017.