Sprint Corporate Care: My second call trying to solve problem. Steve...
A Sprint Corporate Care customer review by GetHuman user ~Ellen from November 25th, 2017
Background on ~Ellen's case
GetHuman: ~Ellen - can you tell our other Sprint Corporate Care customers when your case took place?
~Ellen: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Ellen a list of common Sprint Corporate Care problems)
~Ellen: "Lower my bill" was why I was trying to call.
~Ellen's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ellen: My second call trying to solve problem. Steve did well, promised much, then forwarded me to a another department which I could have used had I a Sprint phone (I don't and I had told him I don't), then the line rang and rang with no one answering. Again NO JOY.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Ellen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ellen: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Ellen: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Ellen: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ellen taken from his Sprint Corporate Care customer service problem that occurred on November 19th, 2017.