Sprint Corporate Care: Plan not as advertised, bad leadership, and fai...
A Sprint Corporate Care customer review by GetHuman user GetHuman-xhle70 from November 30th, 2017
Background on GetHuman-xhle70's case
GetHuman: GetHuman-xhle70 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-xhle70: Yes. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-xhle70 a list of common Sprint Corporate Care problems)
GetHuman-xhle70: "Refund a Charge" was why I was trying to call.
GetHuman-xhle70's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-xhle70: Plan not as advertised, bad leadership, and failure to resolve issue.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-xhle70: Came over to Sprint from Verizon in accordance with their slice bill in half promotion, but no savings have been realized.*I have called customer service over * times about this issue but have not been able to reach resolution.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-xhle70: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-xhle70: I'd give them a three out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-xhle70: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-xhle70: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-xhle70 taken from his Sprint Corporate Care customer service problem that occurred on November 26th, 2017.