Sprint Corporate Care: Sprint ***** ! I will be suing . The call quali...
A Sprint Corporate Care customer review by GetHuman user ~AngrySprintCustomer from November 26th, 2017
Background on ~AngrySprintCustomer's case
GetHuman: ~AngrySprintCustomer - can you tell our other Sprint Corporate Care customers when your case took place?
~AngrySprintCustomer: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~AngrySprintCustomer a list of common Sprint Corporate Care problems)
~AngrySprintCustomer: "Refund a Charge" was why I was trying to call.
~AngrySprintCustomer's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngrySprintCustomer: Sprint ***** ! I will be suing . The call quality ***** . They always refer you to the store which is pointless bc they refer you back to customer care . I understand you'll have issues here and there regardless of the carrier but this has been an ongoing issue since day one . The customer care representatives don't so speak a lick of English and aren't very knowledgable . This on edge makes sprint look horrible and I will be publicly notifying customers on ALL SOCIAL MEDIA . Including the voice recorded calls . I'll see you in court Sprint.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~AngrySprintCustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngrySprintCustomer: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~AngrySprintCustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~AngrySprintCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngrySprintCustomer taken from his Sprint Corporate Care customer service problem that occurred on November 19th, 2017.