Sprint Corporate Care: This is the worst customer service that I have...
A Sprint Corporate Care customer review by GetHuman user ~Latoya Lewis from November 26th, 2017
Background on ~Latoya Lewis's case
GetHuman: ~Latoya Lewis - can you tell our other Sprint Corporate Care customers when your case took place?
~Latoya Lewis: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Latoya Lewis a list of common Sprint Corporate Care problems)
~Latoya Lewis: "Overcharge/Strange charge" was why I was trying to call.
~Latoya Lewis's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Latoya Lewis: This is the worst customer service that I have ever received. Customer service is not a priority with Sprint. Even supervisors are not helpful. I constantly asked for a corporate number and never received one. Instead, they kept re-routing me back to the same department.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Latoya Lewis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Latoya Lewis: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Latoya Lewis: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Latoya Lewis: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Latoya Lewis taken from his Sprint Corporate Care customer service problem that occurred on November 21st, 2017.