Sprint Corporate Care: i didnt like the phone that i got and went to r...
A Sprint Corporate Care customer review by GetHuman user ~ntouchwireless sucks from November 23rd, 2017
Background on ~ntouchwireless sucks's case
GetHuman: ~ntouchwireless sucks - can you tell our other Sprint Corporate Care customers when your case took place?
~ntouchwireless sucks: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~ntouchwireless sucks a list of common Sprint Corporate Care problems)
~ntouchwireless sucks: "Cancel service" was why I was trying to call.
~ntouchwireless sucks's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ntouchwireless sucks: i didnt like the phone that i got and went to return it. The rep told me i was past the tome to return the device. He offered to trade me a device that I later found out was not new and was his own personal device. After i found this out I took the device back to the store that I had gotten it from. I was told that the rep. David Duane Garner no longer works at the location and that there was nothing that could be done. Sprint customer care is absolutley worthless. They kept sending me to the store to do an upgarde that I wasnt eligible for. Customer care then told me after I had traveled to the store back and forth * times. The only good experience I had was with the manager in the store, he did absolutely everything that he could do to try and help me resolve this.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~ntouchwireless sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ntouchwireless sucks: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~ntouchwireless sucks: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~ntouchwireless sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ntouchwireless sucks taken from his Sprint Corporate Care customer service problem that occurred on November 15th, 2017.