Sprint Nextel: referred to tech support & then to Advanced Exc...
A Sprint Nextel customer review by GetHuman user ~dee_sgirl from November 5th, 2017
Background on ~dee_sgirl's case
GetHuman: ~dee_sgirl - can you tell our other Sprint Nextel customers when your case took place?
~dee_sgirl: Sure. It was morning, on October 28th.
GetHuman: Did you reach out to Sprint Nextel, and if so, how?
GetHuman: And which of these common Sprint Nextel customer issues best describes the reason you wanted to talk to them?
(Shows ~dee_sgirl a list of common Sprint Nextel problems)
~dee_sgirl: "Change plan" was why I was trying to call.
~dee_sgirl's review of Sprint Nextel customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Nextel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dee_sgirl: referred to tech support & then to Advanced Exchange department to replace phone with a altogether different one! Service seem to be good.
GetHuman: Let's quantify your experience contacting Sprint Nextel. On a scale of 1 to 5, how easy is it go get help on a Sprint Nextel problem?
~dee_sgirl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dee_sgirl: I'd give them a one out of five on communication.
GetHuman: And what about Sprint Nextel's ability to quickly and effectively address your problem?
~dee_sgirl: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Nextel customers?
~dee_sgirl: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Nextel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dee_sgirl taken from his Sprint Nextel customer service problem that occurred on October 28th, 2017.