Sprint: A very patiently young lady by the name of ANNE...
A Sprint customer review by GetHuman user ~Rosaland from November 27th, 2017
Background on ~Rosaland's case
GetHuman: ~Rosaland - can you tell our other Sprint customers when your case took place?
~Rosaland: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Rosaland a list of common Sprint problems)
~Rosaland: "Service problem" was why I was trying to call.
~Rosaland's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rosaland: A very patiently young lady by the name of ANNEDRS was so helpful I wanted to reach into the phone and give her a big hug . She was worth the wait . And the reason why some of you have to wait so long is because of people like me on the other end trying to understand how and why's. I feel sorry for the workers and I appreciated all the help she had given me after I kept on asking her to repeat what she had told me over , not once did she sound upset. My heart goes out to her and shame on inpatient people. You're not the only caller.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Rosaland: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rosaland: I'd give them a two out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Rosaland: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Rosaland: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rosaland taken from his Sprint customer service problem that occurred on November 20th, 2017.