Sprint: Called to set up service spoke to * different p...
A Sprint customer review by GetHuman user ~GillyFresh from November 26th, 2017
Background on ~GillyFresh's case
GetHuman: ~GillyFresh - can you tell our other Sprint customers when your case took place?
~GillyFresh: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~GillyFresh a list of common Sprint problems)
~GillyFresh: "Device Support" was why I was trying to call.
~GillyFresh's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GillyFresh: Called to set up service spoke to * different people. Every one of them gave me a different price for my start up costs. *** dollars then *** dollars then *** dollars. Actually had * reps on the phone arguing with each other about what the price was. So I called a third time and that guy gave me a completely different price. Never seen worse service in my life. Not a racist but they need to have sales in the United States cuz this is crazy I doubt I'm signing up after this
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~GillyFresh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GillyFresh: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~GillyFresh: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~GillyFresh: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GillyFresh taken from his Sprint customer service problem that occurred on November 22nd, 2017.