Sprint: First off I was on hold for an hour and then hu...
A Sprint customer review by GetHuman user ~Alsoscrewedby from November 23rd, 2017
Background on ~Alsoscrewedby 's case
GetHuman: ~Alsoscrewedby - can you tell our other Sprint customers when your case took place?
~Alsoscrewedby : Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Alsoscrewedby a list of common Sprint problems)
~Alsoscrewedby : "Change plan" was why I was trying to call.
~Alsoscrewedby 's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alsoscrewedby : First off I was on hold for an hour and then hung up on and then another * hours. Won't let you post that up there. Got a new line and wasn't told to cancel old line "not their policy to inform you" Was charged ***.** for a line I NEVER had a phone attached to. REFUSED to take off bill. Deception is a company policy!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Alsoscrewedby : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alsoscrewedby : I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Alsoscrewedby : For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Alsoscrewedby : Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alsoscrewedby taken from his Sprint customer service problem that occurred on November 14th, 2017.