Sprint: For months tried to get my employer discount ap...
A Sprint customer review by GetHuman user ~The Burt from November 16th, 2017
Background on ~The Burt's case
GetHuman: ~The Burt - can you tell our other Sprint customers when your case took place?
~The Burt: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~The Burt a list of common Sprint problems)
~The Burt: "Service problem" was why I was trying to call.
~The Burt's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Burt: For months tried to get my employer discount applied, never did. When I finally "fired" sprint, they told me they would apply my missing discounts to the final bill which would more than cover it. Never happened, sent to collections and now they "lost" the evidence of that call. Save yourself the time and trouble.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~The Burt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Burt: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~The Burt: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~The Burt: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Burt taken from his Sprint customer service problem that occurred on November 9th, 2017.