Horrible service in addition to Sprint authoriz...

A Sprint customer review by GetHuman user ~galaxynote30307 from November 22nd, 2017

Background on ~galaxynote30307's case

GetHuman: ~galaxynote30307 - can you tell our other Sprint customers when your case took place?
~galaxynote30307: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Sprint, and if so, how?
~galaxynote30307: I used the 800-369-5400 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
Shows ~galaxynote30307 a list of common Sprint problems
~galaxynote30307: "Payment Arrangement" was why I was trying to call.

~galaxynote30307's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~galaxynote30307: Horrible service in addition to Sprint authorizing a purchase of $*** with out my authorization or signature of purchase agreement on ******* .*yor store manager Juana Garcia of Riverside refuse to accet an iPhone return. She didn't do anything to help us. Im definitely looking for a new cell phone carrier. The I called the line and same thing. I was ignored!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~galaxynote30307: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~galaxynote30307: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~galaxynote30307: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~galaxynote30307: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~galaxynote30307 taken from his Sprint customer service problem that occurred on November 18th, 2017.

Sprint

2.47 of 5 stars | 588 reviews
Sprint ReviewsSprint's Phone NumberAll Sprint contact infoGeneral Sprint customer service info
~galaxynote30307's Sprint Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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