Sprint: I had been calling customer service to solve an...
A Sprint customer review by GetHuman user ~navaross from November 22nd, 2017
Background on ~navaross's case
GetHuman: ~navaross - can you tell our other Sprint customers when your case took place?
~navaross: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~navaross a list of common Sprint problems)
~navaross: "Payment Arrangement" was why I was trying to call.
~navaross's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~navaross: I had been calling customer service to solve an issue regarding my employee discount and every time I called i got a different person and that person asked me for the same proof that I had already submitted to the previous one. After sending the same information over and over again and speaking to several different people without success. I called this number and a person with the name Brit answered and very kindly responded to all my questions, did not make me wait and assured me she would call me the next day once everything had been clarified at around **:** am. To my surprised she actually called me back and not only that but the issue had already been resolved. I couldn't be happier with the results. Brit is an example of great customer service.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~navaross: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~navaross: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~navaross: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~navaross: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~navaross taken from his Sprint customer service problem that occurred on November 16th, 2017.