It is a shame for a company like Sprint to have...
A Sprint customer review by GetHuman user ~smokey2 from November 21st, 2017
Background on ~smokey2's case
GetHuman: ~smokey2 - can you tell our other Sprint customers when your case took place?
~smokey2: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~smokey2 a list of common Sprint problems)
~smokey2: "Pay bill" was why I was trying to call.
~smokey2's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smokey2: It is a shame for a company like Sprint to have people that cannot understand you or you cannot understand them, I waited for ** minutes for a supervisor, and still did not get to talk to one, so I called back and waited ** minutes after having to go through everything I had to explain the first time and each time they dropped my call.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~smokey2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smokey2: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~smokey2: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~smokey2: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smokey2 taken from his Sprint customer service problem that occurred on November 12th, 2017.