Sprint: Jaleesa S. Carolina High Quality of Service
A Sprint customer review by GetHuman user GetHuman-nkos from December 5th, 2017
Background on GetHuman-nkos's case
GetHuman: GetHuman-nkos - can you tell our other Sprint customers when your case took place?
GetHuman-nkos: Yes I can. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nkos a list of common Sprint problems)
GetHuman-nkos: "Technical support" was why I was trying to call.
GetHuman-nkos's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nkos: Jaleesa S. Carolina High Quality of Service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-nkos: October ** **** *:** AM Earlier this morning I call for assistance Miss. Jaleesa (Jalessa) from South Carolina I was so lucky to find a Lady that she knew how to listen and find the solution to my problem. Gracious & with the high quality of service. Thank you Sprint for having quality people in your organization! I wish the management of Sprint to review the important of quality employees!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
GetHuman-nkos: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nkos: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
GetHuman-nkos: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman-nkos: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nkos taken from his Sprint customer service problem that occurred on December 3rd, 2017.