A Sprint customer review by GetHuman user GetHuman-shevelan from December 1st, 2017
Background on GetHuman-shevelan's case
GetHuman: GetHuman-shevelan - can you tell our other Sprint customers when your case took place?
GetHuman-shevelan: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shevelan a list of common Sprint problems)
GetHuman-shevelan: "Fraud" was why I was trying to call.
GetHuman-shevelan's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-shevelan: We had unlimited everything through Sprint. An in store sales guide convinced us to go off of it to another plan as we would never go over on minutes. We Did. SO, I called Sprint to get back on the unlimited plan that we were on. IT IS NO LONGER OFFERED !!!! SO, After a bunch of yelling the rep " by a miracle " , found me an unlimited plan. We agreed on $*** a month, not a penny over, all in. ALL OF A SUDDEN, we start getting texts from Sprint that we are over on minutes ? I called in AGAIN, got someone else... (Luckily, I wrote down the confirmation * from the first conversation). She says, "Not sure what happened, but he never saved it in the computer, and I can't find what he promised you, but let me see what I can do. After a half hour on hold, she comes back with another "Miracle". $*** a month. Can't get to $***, but we can do $*** all in. I get my most recent bill, $*** !! I am on the phone now, and they are making more excuses. I AM SCREAMING AT THEM !!! *They are just trying to run in circles and make excuses. Now they are escalating to someone else because this second level supervisor CANNOT CREDIT ME BACK WHAT THEY OVERCHARGED ME !! What ?!?! How can ANYONE in the year **** think that they can run a business like this ?? SO TERRIBLE !!!!!! I literally have been on the phone with them (A total) of * hours and counting !!!!!
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
GetHuman-shevelan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shevelan: I'd give them a four out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
GetHuman-shevelan: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman-shevelan: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shevelan taken from his Sprint customer service problem that occurred on November 22nd, 2017.