Sprint took two payments and one payment was pa...
A Sprint customer review by GetHuman user ~mrsdennyscott from November 23rd, 2017
Background on ~mrsdennyscott's case
GetHuman: ~mrsdennyscott - can you tell our other Sprint customers when your case took place?
~mrsdennyscott: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Sprint, and if so, how?
~mrsdennyscott: I used the 800-369-5400 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
Shows ~mrsdennyscott a list of common Sprint problems
~mrsdennyscott: "Lower my bill" was why I was trying to call.
~mrsdennyscott's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrsdennyscott: Sprint took two payments and one payment was paid but the other payment was returned I was told by one person that one payment will not be honor and what to my special both payment went to my acct one payment was honor because it was paid by debit card other was not because it was done by check..So with that all done my checking acct was charged * times at payment of **.** each. I spoke with Lori Debbie and Audrey and all three was ruled and told me that it was not there problem. Am finish with sprint I can not wait for my contact to be up and NO I will not tell anyone to go to Sprint.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~mrsdennyscott: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrsdennyscott: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~mrsdennyscott: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint customers?
~mrsdennyscott: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrsdennyscott taken from his Sprint customer service problem that occurred on November 16th, 2017.
2.47 of 5 stars | 588 reviewsSprint ReviewsSprint's Phone NumberAll Sprint contact infoGeneral Sprint customer service info
~mrsdennyscott's Sprint Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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