Sprint: Store complaint
A Sprint customer review by GetHuman user GetHuman-beckyt7 from December 1st, 2017
Background on GetHuman-beckyt7's case
GetHuman: GetHuman-beckyt7 - can you tell our other Sprint customers when your case took place?
GetHuman-beckyt7: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-beckyt7 a list of common Sprint problems)
GetHuman-beckyt7: "Device Support" was why I was trying to call.
GetHuman-beckyt7's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-beckyt7: Store complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-beckyt7: We where at your sprint loction in jonesboro,Ar **** stadium Blvd(Red WolfBlvd) we where told to price to pay today so we went and got the money but when we got back we where told a higher price. They said they forgot to add a tax in that why it went up. Well it was there mistake not our we should have to pay for it. Sprint lost a customer today.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
GetHuman-beckyt7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-beckyt7: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
GetHuman-beckyt7: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
GetHuman-beckyt7: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-beckyt7 taken from his Sprint customer service problem that occurred on November 23rd, 2017.