Sprint: They did not help me. Yesterday I was told a pr...
A Sprint customer review by GetHuman user ~dissatisfied only a month cust from November 24th, 2017
Background on ~dissatisfied only a month cust's case
GetHuman: ~dissatisfied only a month cust - can you tell our other Sprint customers when your case took place?
~dissatisfied only a month cust: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied only a month cust a list of common Sprint problems)
~dissatisfied only a month cust: "Change plan" was why I was trying to call.
~dissatisfied only a month cust's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied only a month cust: They did not help me. Yesterday I was told a problem was solved then today I was referred to go back whgere I got the service and the satore was closed. The person did not give me a reason why the rep lied yesterday to me either. Also I was told my name was changed on the account to my former married name. All my bills are under my maiden name but someone at Sprint decided i should have to go with my former name . They are going to cut off my service because the activation fee which was waved they insist on me paying. Oh then when you cut it off you are going to charge me another ** to get it reconnected. Hm I think you are thinking because i am single mother that you can do all of this. This is horrible.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~dissatisfied only a month cust: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied only a month cust: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~dissatisfied only a month cust: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint customers?
~dissatisfied only a month cust: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied only a month cust taken from his Sprint customer service problem that occurred on November 15th, 2017.