Sprint: Well i called back and spoke to john he helped...

A Sprint customer review by GetHuman user ~mandy hawkins from November 22nd, 2017

Background on ~mandy hawkins's case

GetHuman: ~mandy hawkins - can you tell our other Sprint customers when your case took place?
~mandy hawkins: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Sprint, and if so, how?
~mandy hawkins: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~mandy hawkins a list of common Sprint problems)
~mandy hawkins: "Refund" was why I was trying to call.

~mandy hawkins's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mandy hawkins: Well i called back and spoke to john he helped me out very quickly and even took care of another issue i had i have to take back my first review bc i was wrong he handled my.problem in a matter of seconds and now im very satisfied... thanks john
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~mandy hawkins: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mandy hawkins: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~mandy hawkins: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~mandy hawkins: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mandy hawkins taken from his Sprint customer service problem that occurred on November 19th, 2017.


2.47 of 5 stars | 588 reviews

~mandy hawkins's Sprint Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!