Spytown.com: **********: SPY TOWN & ROYAL SYSTEMS* The very...
A Spytown.com customer review by GetHuman user ~Jett from November 11th, 2017
Background on ~Jett's case
GetHuman: ~Jett - can you tell our other Spytown.com customers when your case took place?
~Jett: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Spytown.com, and if so, how?
GetHuman: And which of these common Spytown.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jett a list of common Spytown.com problems)
~Jett: "Complaint" was why I was trying to call.
~Jett's review of Spytown.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Spytown.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jett: **********: SPY TOWN & ROYAL SYSTEMS* The very worst online Home*Office security distributor ever. They are not authorized dealers for the products you want. In May **** I bought a new Hybrid DVR from them made by SPECO. It came new, but the product was produced in Aug ****. The firmware and software was a problem and outdated. Then the applications to view my * cameras didn't work on my iMac, iPhone or PC. Before the purchase, the owner of Spy Town told me himself, "The warranty is for * years IF ANYTHING went wrong, you call me bud." *Well now Spy Town is dodging their responsibility and referring to their no refund policy. *They won't give back a new unit, or give back my money. Spy Town won't even replace the faulty unit. I bought it brand new through Spy Town and it failed to work correctly out of the box.*SPECO tells me they aren't authorized to sell it and shouldn't be telling lies to online buyers. I sent the unit to be tested where Spy Town demands and Royal Systems, in
GetHuman: Let's quantify your experience contacting Spytown.com. On a scale of 1 to 5, how easy is it go get help on a Spytown.com problem?
~Jett: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jett: I'd give them a one out of five on communication.
GetHuman: And what about Spytown.com's ability to quickly and effectively address your problem?
~Jett: For that I would say three out of five.
GetHuman: And finally- any advice for other Spytown.com customers?
~Jett: Call them early in the day or late. Don't forget any personal or account information you might need for Spytown.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jett taken from his Spytown.com customer service problem that occurred on November 8th, 2017.
Spytown.com
1.00 of 5 stars | 1 reviews
~Jett's Spytown.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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