Square: No one ever answers the phone. At some point th...
A Square customer review by GetHuman user GetHuman-13887 from November 21st, 2017
Background on GetHuman-13887's case
GetHuman: GetHuman-13887 - can you tell our other Square customers when your case took place?
GetHuman-13887: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-13887 a list of common Square problems)
GetHuman-13887: "Card Reader Trouble" was why I was trying to call.
GetHuman-13887's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-13887: No one ever answers the phone. At some point the line is just disconnected. Never have I had such incompetence in what is supposed to be "customer service".
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
GetHuman-13887: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-13887: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
GetHuman-13887: For that I would say three out of five.
GetHuman: And finally- any advice for other Square customers?
GetHuman-13887: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-13887 taken from his Square customer service problem that occurred on November 19th, 2017.