Square is holding over ** thousand dollars on o...
A Square customer review by GetHuman user ~FlaGirl from November 10th, 2017
Background on ~FlaGirl's case
GetHuman: ~FlaGirl - can you tell our other Square customers when your case took place?
~FlaGirl: Yup. It was late at night, on November 1st.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~FlaGirl a list of common Square problems)
~FlaGirl: "Technical support" was why I was trying to call.
~FlaGirl's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FlaGirl: Square is holding over ** thousand dollars on our Company account, they say for ** days. Who knows if we will EVER get it.**There have been ** complaints file with the San Francisco BBB alone in the past ** months.**YES, use this company if you can AFFORD to HAVE YOUR FUNDS HELD INDEFINITELY AT THEIR WHIM.**They just assume this is O.K. No problem, we don't need the **k that we worked so hard for to pay our bills. PLEASE! I have heard from MANY customers who have experienced the same thing.**If you are reading this, chances are you too have had a problem. Report them to the Following: States Attorney General in California AND your own State (do both), and the BBB.**They need to be STOPPED!
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~FlaGirl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FlaGirl: I'd give them a three out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~FlaGirl: For that I would say two out of five.
GetHuman: And finally- any advice for other Square customers?
~FlaGirl: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FlaGirl taken from his Square customer service problem that occurred on November 1st, 2017.