SquareTrade: Whenever we have to make a claim for warranty s...
A SquareTrade customer review by GetHuman user ~sand233 from November 26th, 2017
Background on ~sand233's case
GetHuman: ~sand233 - can you tell our other SquareTrade customers when your case took place?
~sand233: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to SquareTrade, and if so, how?
GetHuman: And which of these common SquareTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~sand233 a list of common SquareTrade problems)
~sand233: "Make a claim" was why I was trying to call.
~sand233's review of SquareTrade customer service
GetHuman: So how would you sum up your experience for GetHuman's SquareTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sand233: Whenever we have to make a claim for warranty service, we cringe. That's when we find out what all of the small print really meant. But not with SquareTrade. My iPhone fell and the screen broke. After contacting SquareTrade, we went to Apple and replaced the phone. We paid up front, but when I called SquareTrade, I emailed the receipt while I was on the phone. My PayPal account was credited within moments! You just can't ask for better than this. We use SquareTrade for almost every electronic item we purchase. I wish I could add SquareTrade warranties to everything I owned!
GetHuman: Let's quantify your experience contacting SquareTrade. On a scale of 1 to 5, how easy is it go get help on a SquareTrade problem?
~sand233: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sand233: I'd give them a five out of five on communication.
GetHuman: And what about SquareTrade's ability to quickly and effectively address your problem?
~sand233: For that I would say five out of five.
GetHuman: And finally- any advice for other SquareTrade customers?
~sand233: Call them early in the day or late. Don't forget any personal or account information you might need for SquareTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sand233 taken from his SquareTrade customer service problem that occurred on November 18th, 2017.