Squarespace: Chat does not seem to be available any longer...
A Squarespace customer review by GetHuman user ~schnacks from November 26th, 2017
Background on ~schnacks's case
GetHuman: ~schnacks - can you tell our other Squarespace customers when your case took place?
~schnacks: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to Squarespace, and if so, how?
GetHuman: And which of these common Squarespace customer issues best describes the reason you wanted to talk to them?
(Shows ~schnacks a list of common Squarespace problems)
~schnacks: "Update account information" was why I was trying to contact.
~schnacks's review of Squarespace customer service
GetHuman: So how would you sum up your experience for GetHuman's Squarespace customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~schnacks: Chat does not seem to be available any longer. They claim this is due to "high volume" but it's been weeks.
GetHuman: Let's quantify your experience contacting Squarespace. On a scale of 1 to 5, how easy is it go get help on a Squarespace problem?
~schnacks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~schnacks: I'd give them a three out of five on communication.
GetHuman: And what about Squarespace's ability to quickly and effectively address your problem?
~schnacks: For that I would say one out of five.
GetHuman: And finally- any advice for other Squarespace customers?
~schnacks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Squarespace to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~schnacks taken from his Squarespace customer service problem that occurred on November 25th, 2017.
Squarespace
1.25 of 5 stars | 16 reviews
~schnacks's Squarespace Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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